1.05 – Security and Privacy Incident Response Plan
Last updated : January 14, 2022
This policy is will be effective from Monday 17 January 2022
To see prior version, please click here.
Estimate Reading Time : 8 minutes
All members of PT. Mandiri Tunggal Sejahtera Berkarya/ MTS Group Holding, LLC. (“Company, “We”, “Our”, “Us”) are responsible for protecting the confidentiality, integrity, and availability of data created, received, stored, transmitted, or otherwise used by the college, irrespective of the medium on which the data resides and regardless of format (e.g., electronic, paper, fax, CD, or other physical form).
In the event the confidentiality, integrity, or availability of data is compromised and a suspected incident has occurred, the incident should be reported immediately to the Information Technologies & Services Department (ITS) or the Privacy Office. Reporting incidents quickly—regardless of certainty or magnitude—is critical to ensure the appropriate teams can respond and contain the incident as soon as possible.
Reason for Policy
Privacy and/or information technology (IT) security incidents can occur at any time and of varying magnitude. Identifying and resolving incidents in an organized systematic way is a vital component of our overarching compliance programs. This policy provides a framework for identifying, assessing, reacting to, communicating about, and documenting an incident and corresponding remediation plans.
Entities Affected by this Policy
PT. Mandiri Tunggal Sejahtera Berkarya/ MTS Group Holding, LLC (“Company”).
Who Should Read this Policy
All individuals provided with a PopIt Snack Account (“PSAID“) for accessing Platform information systems and accessing, storing, sending, receiving, or transmitting any Platform data.
Web Address of this Policy
Security and privacy incidents must be (1) reported, (2) identified, (3) declared, (4) responded to, (5) remediated, and (6) resolved with adequate record-keeping. Detailed requirements for each of these steps are below.
2. Reporting an Incident
If you know or suspect any unusual or suspicious behavior that does not match your expectation of good security or privacy management, immediately report the incident to your supervisor and ITS Support right away. Even if you are not certain or cannot confirm the incident, it’s imperative that the incident is reported quickly so the right personnel can investigate as soon as possible.
Filing or reporting an incident can be done without fear or concern of retaliation.
There are many different types of incidents that can be reported to ITS. Examples of incidents include, but are not limited to, the following:
- User information misdirected or disclosed via mail, fax, verbal means
- User record documents are misplaced, stolen, lost
- User record documents are exposed (e.g., files left open on computer), improperly disposed of (e.g., not shredded) or stored (e.g., not locked or protected)
- User accesses system or application with credentials other than his/her own
- Unauthorized access to a system, application, or document
- A device (e.g., laptop, smartphone, desktop, tablet, removable storage, smart watches, cameras, voice recorders, etc.) containing Company data is lost, stolen, or otherwise unaccounted for
- A rogue device is connected to the network which impacts or prevents others from working System or individual is infected with malware or phishing (e.g., virus, ransomware)
- Potential data loss due to a malware infection
3. Identifying an Incident
Each reported incident must be investigated. Confirmed incidents will be categorized as follows:
- Unauthorized or suspicious activity on Company network, including systems or applications Company data is lost, stolen, misdirected to, or otherwise shared with an unauthorized party
- A system on Company network is unknown
- A system on Company network is infected with malware or otherwise compromised, targeted, or profiled
Other suspected compromise of data confidentiality, integrity, or availability
3.01 Identifying Affected Data
As quickly as possible, reasonable effort must be made to identify the type of data affected by the incident upon discovery and/or declaration. Various regulatory reporting and/or notification requirements, including deadlines, must be adhered to in accordance with applicable state, federal, or regulatory agencies. Such requirements include, but are not limited to, New York State Information Security Breach and Notification Act (ISBANA), Department of Health and Human Services Office of Civil Rights (HHS OCR), Office of Management and Budget Memorandum 07-16 (OMB M-07-16), and the Payment Card Industry Data Security Standard (PCI DSS), including any payment processors for Company. This also includes the evaluation of the state of residence for affected individuals and any applicable reporting authorities.
By means of example, in accordance with OMB M-07-16, when “1) an individual gains logical or physical access without permission to a federal agency network, system, application, data, or other resource; or 2) there is a suspected or confirmed breach of personally identifiable information regardless of the manner in which it might have occurred,” reporting to US-CERT is required within one hour of discovery/detection.
4. Declaring an Incident
Under the authority of the Chief Information Officer, the Chief Information Security Officer (or the designee), or Chief Privacy & Compliance Officer can declare a privacy or IT security incident. It is the responsibility of these individuals to evaluate the reported concern using the tools and risk assessment guides expeditiously to determine its authenticity and severity. Severity judgments will be based on ongoing persistent threats, the volume of data involved, and the potential for reputational and/or financial harm to the institution, or any affected individuals.
Low-scale severity incidents will be handled by the ITS Security & Identity Management team or the Privacy Office. For more severe incidents, the Chief Information Security Officer or Chief Privacy & Compliance Officer will convene into a meeting the core members of the Security & Privacy Incident Response Team (SPIRT) and begin drafting the initial incident report. The initial details of the incident will be discussed with the SPIRT core team at this time.
The primary purpose of SPIRT is to determine and guide the college’s response to an information security or privacy incident, up to and including the need to satisfy existing data breach notification statutes or processes as well as an institutional decision to notify individuals of a breach of their personally identifiable or protected health information.
The SPIRT core team members include:
- Assistant Vice Provost, Chief Information Officer
- Chief Information Security Officer
- Chief Privacy & Clinical Compliance Officer
- Deputy University Counsel
- Assistant Vice Provost, Communications & Marketing
As warranted by the type and scale of the incident, any of the SPIRT virtual team members may be convened by a core team member based on the type and scope of incident. Virtual team members provide assistance, advisement, and expertise from their representative areas. The SPIRT virtual team members include:
- Director, Risk Management & Insurance
- Senior Director, Human Resources Services
- Internal Audit Director
- Chief Information Security Officer, for PopIt Snack Platform
- External Breach Response Resources
Other individuals not on the SPIRT core or virtual teams may be convened by a core team member based on the incident. Such individuals may include, but are not limited to, department administrators or subject matter experts.
5. Coordinating a Response to an Incident
5.01 Containing the Incident
Once an incident has been reported and declared, the incident must be contained to prevent further harm. By means of example, the following containment steps should be taken:
- For IT security-related incidents, such as an infected system on the Company network, any network cables should be disconnected immediately and the system should remain powered on to allow for further investigation.
- For incidents involving protected health information in paper form, immediate efforts should be made to retrieve any copies or gain assurances that all records are accounted for.
Effective containment stops damage from being done and allows assessment of the scope of the incident and the initiation of remediation activities.
5.02 Assigning Roles
Upon declaring the incident, the SPIRT core team members will convene the appropriate virtual team members—including any additional resources necessary, such as storage facilities, out-of-band communication channels, or additional staff—and assign roles pertaining to the incident assessment and response:
- One incident commander
- One incident coordinator
- One IT forensics investigator
- One data analysis investigator
- One communications coordinator
The incident commander is responsible coordinating all stages of the incident response process, and specifically, acts as the leader of the investigation. In addition, the incident commander has the following duties:
- Ensures the incident has been properly contained
- Serves as the primary contact for the incident
- Ensures appropriate stakeholders are designated specific roles and responsibilities
- Includes additional resources and SPIRT virtual team members, as appropriate
- Leads the incident responders to consensus on taking action or making decisions during the incident
- Establishes out of band communication channels, as appropriate
The incident coordinator is responsible for the oversight of the incident response, including, but not limited to, the following duties:
- Coordinates all meetings, including place, time, attendees, conference bridges, etc.
- Aggregates documentation in a secured and centrally-stored facility (electronic/physical)
- Provides documentation related to the incident to the SPIRT core team
- Ensures adherence to this policy and any regulatory reporting requirements
- Ensures interview communication plans are established
Establishes a response timeline
The IT forensics investigator is responsible for the electronic discovery of data from in-scope systems, applications, or logs. Other duties may include:
- Collect and preserve any physical evidence in a forensically-sound manner
- Adhere to appropriate chain of custody procedures
- Perform searches for various keywords, timelines, etc.
- Document any relevant findings and provide to the incident coordinator
The data analysis investigator is responsible for reviewing all aggregated documents, forms, transcripts, and other relevant materials. In addition, the data analysis investigator is responsible for the following duties:
- Validate the scope of the incident and possible root cause
- Establish the relevancy of all aggregated materials
- Collect materials from interviews, (e.g., transcripts, other artifacts, etc.) and presents to team for further review
- Quantify impact to Company Platform and other affected individuals
- Establish proof of the incident
- Prepare incident reports and a comprehensive narrative of the incident
- Prepare any necessary presentation materials
The communications coordinator must be prepared to respond to any authorized/approved party at any time throughout the incident. Responsibilities include:
- Maintain awareness of the incident status throughout the investigation
- Plan for controlled notifications to internal and external parties, including press releases, letters, website materials, or other notifications
6. Remediating an Incident
6.01 Maintaining Confidentiality
In order to limit exposure and maintain confidentiality about the incident, limited information pertaining to the incident should be disclosed upon initial notification (e.g., type/category of incident, date occurred, reported by, etc.). An informed parties log may be kept to document the degree and reason to which all parties have been informed about the incident.
Throughout all communications, the incident responders should be reminded of the confidentiality of the incident and that information must not be shared outside the response team unless warranted.
6.02 Incident Report
The initial incident report must be presented and reviewed at the convening of the SPIRT core team. The SPIRT data analysis investigator is responsible for compiling the data elements below as part of the incident response procedures. Appropriate templates are available based on the type of incident. Distribution and review of the working draft is restricted and must be conducted under privilege with a member of the Office of Company included on any distribution list or at the review sessions. The incident report must contain the following attributes:
- Incident name
- Incident number
- Incident description and type
- Date and time declared
- Date and time discovered/reported
- Date and time occurred
- Date and time contained
- Date and time remediated
- Assets or systems involved
- Data involved, including data type, and independent verification
- Individual(s) involved
- Individual(s) affected
- Root cause analysis
- Containment steps and verification
- Comprehensive response steps/action log1
- Remediation steps2
- Communications plan3
- Regulatory reporting requirements4
- Lessons learned
Throughout the incident response process, all items should be completed, when known, before the report can be finalized.
- The action log must include all actions taken in chronological order, along with communications made and the indexing of any potential threats found, pertinent discoveries made, or potential data involved throughout the process.
- The remediation plan should eliminate, mitigate, or document acceptance of the threats discovered in the incident and any actions to address these items going forward.
- The communications plan must include the timing, preparation, revision, acceptance, and delivery of internal communications (e.g., executive committees, faculty, staff, students, affiliate institutions, etc.) and external communications (e.g., media, website, letters to affected individuals, etc.).
- Regulatory reporting and/or notification requirements, including deadlines, must be adhered to in accordance with applicable state, federal, or regulatory agencies (as described in 3.01 Identifying Affected Data).
7. Closing an Incident
Closing an incident indicates that the incident has been completely contained, remediated, and properly reported. In order to close an incident, all attributes in the incident report must be completed, as defined in Incident Report.
Incidents can only be closed by consensus of the SPIRT core team.
All documentation and evidence pertaining to the incident must be stored in a secure location approved by the Office of Company. A paper copy of the incident report should be provided to and retained by the Office of Company. The data analysis investigator should ensure that all documentation is organized in a clear, cohesive manner. It is important to note that additional activities may occur after the incident has been closed, such as responding to requests for additional information from regulatory agencies. These activities need to be memorialized and added to the documentation repository. Additionally, the SPIRT core team should be notified of any new developments, including regulatory inquiries, to closed incidents.
A post-mortem meeting should be held within ten business days to review the incident and adherence to this policy for any future modifications. An independent reviewer may be engaged to provide additional feedback on the incident handling procedures and records.