Error 1020: Access Denied

Reason :  Proxy or VPN detected

Preventive(s) : Blocking user access, You seem to be using an unblocker or proxy

Suggestion (s) : Please disable to access this website!


Error 1020 Access Denied is caused when a firewall rule has been violated on a site protected by our platform. It can be triggered if a site visitor tries to directly access an endpoint that is protected.


What happened?

This platform is using a security service to protect itself from online attacks. Please read carefully our explaination bellow.

Additional information

The access policies of a site define which visits are allowed. Your current visit is not allowed according to those Information Technology policies. Only the site owner can change site access policies, that already mention here, about web proxy and vpn.

PopIt Snack Platform use web firewall that protects websites from potential threats. You can not bypass error 1020, you have to resolve the issue in order to go for the site. We have mentioned several solutions in this page that should fix the problem for you. It would be better for you to follow the solutions in the given order as it will take a lot of your time.

As Userm You need to read carefully and agree to all those policies including the user privacy notice and site terms.

PopIt Snack Platform but not limited to PopIt Playground as our service has an advanced a VPN detection system that tries to determine when you’re accessing the service from abroad. This is mainly due to licensing rights; contracts may dictate that a particular web series, movie, or exclusive video can be shown in one country (for example Indonesia) but not in another. As many people were accessing our services via VPNs, the company was under pressure from major studios to prevent their use.

When We detects an IP address belongs to a VPN, the IP address is blacklisted. This leads to the appearance of the Error page “You seem to be using an unblocker or proxy” streaming error or sometimes Error 1020.

If you use these apps or services, try these steps:

  1. Turn the app or service off and try opening our platform again.
  2. Reset the network settings on the device with the issue.
  3. Restore your modem or router to your internet provider’s default settings.

NOTE: For help with these steps, contact your ISP or your device’s manufacturer.

If you have an IPv6 connection:

  • Our Platform will work with standard IPv6 connections.
  • Our Platform doesn’t work with connections that tunnel IPv6 traffic over an IPv4 network.

What to do next
If you’re still having a problem but don’t use these apps or services, or if you turned them off, contact your internet service provider to help:

  • Find out why your internet connection shows VPN or proxy activity.
  • Get a new IP address that matches your location.


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Legal Issue

Using a VPN understandably makes you feel invincible, but there are still a few important risks involved that you should keep in mind. Most of what you hear about VPNs is positive: they provide encryption, online privacy, device security, etc. While virtual private networks do come with a ton of benefits, they’re not always perfect at what they do. There are, in fact, some dangers of using any virtual private network (particularly the free ones).

Basics of VPNs
VPNs provide online privacy and digital anonymity, making them ideally suited for staying safe online. They can also defeat internet fast lanes introduced by broken net neutrality laws, all thanks to a few handy features.

Encryption and Virtual IP Addresses
VPNs provide several unique features to keep you safe online. Two of the most important are encryption and virtual IP addresses.

Encryption locks data in a layer of unbreakable code. With this in place, your information becomes unreadable to third parties, including cyber criminals, government agencies, and ISPs. No one can see what you’re downloading, or which websites you’re visiting with a VPN in place.

With a VPN, you also gain access to virtual, non-local IP addresses. This effectively makes you invisible online, as no one can tell where you’re really located or who you are. Both of these features work together to provide online security on any device you use. When they do their job, you can stay safe no matter where you are, how you connect to the internet, nor what you do online.

Logging Policies
One of the big selling points you’ll see for many VPNs are the particulars of their logging policy. Most of the time you’ll see things like “zero-logging policy” or “no logging policy on traffic”. What this means is simply that the VPN doesn’t keep activity records on what its users are doing while connected to their service.

Each time you log onto a VPN server, you agree to send your traffic through those devices. Since the VPN can decrypt information packets (it’s necessary for the service to function), it’s possible that the VPN company can store logs detailing what sites or which files are downloaded by which account. If you’re concerned about your privacy, you want a zero-logging policy to ensure none of this information is ever stored long-term.

You might send them lots and lots of data, and hope you can overwhelm their connection. But there’s a few caveats:

  • You will probably take yourself offline, or at least degrade your internet connection so much it barely works for anything else, for the entire time you are doing it to them.
  • It’s trivially easy to avoid. For most home users, just resetting your router gives you a new IP address – but your attack will continue to the old one, which will now belong to someone else.
  • It’s trivially east to avoid. Many higher end routers have systems in place to stop exactly this sort of fuckwittery. If they have one of these it will respond automatically, and they might not even notice.
  • It’s a crime in most countries. You do it from your device, you are trivially easy to trace. It’s unlikely to be investigated, but if you fuck up and target the wrong IP or the right IP that’s now is being used by someone else, you can get up to five years for it in the UK.

Complete Solutions

If you want to fix the Error 1020, Access denied, then check out the following solutions.

  1. Disable or Enable VPN
    Virtual Private Networks or VPNs can affect your network, in a positive or negative way. So, if you are connected to a network, try disabling it, and then refreshing your site.
  2. Restart router and PC/Device
    The issue can be because of a glitch that can be resolved by restarting the devices. You should first restart your computer and check if that works. If the issue persists, then restart your router, you should follow the given steps to do it right.1. Turn off your Router.
    2. Unplug the network device and wait for 30 seconds.
    3. After 30 seconds, plug the router back in.
    4. Turn on your router.
  3. Clear browser cache
    Corrupted cache and browsing data can cause error code 1020 in the system. The best way to resolve the issue is by clearing out the cache. This won’t delete any personal files of yours, nor will it remove saved passwords, so, there is nothing to lose. You can without any problem delete the cache and browsing data in Firefox, Chrome, Edge, Opera, and Brave Browser. Then, restart your computer and check if the issue persists.
  4. Check your data and time
    You have to make sure that your date and time are correct, otherwise, it will be difficult for your computer to communicate with the server, which as a result will cause the error code. If your date and time are incorrect, make sure to fix the clock and see if it works.
  5. Enable Cookies
    When you go to our platform, it asks you to enable Cookies. If you don’t enable the Cookies, then chances are the error code in question will be triggered. So, when you go to a website, and it asks you to enable Cookies, just do it. Also, make sure that your browser is not configured to disable Cookies.
  6. Remove Extensions
    There are a ton of extensions that can interfere with your browser and forbid a site from opening on it. What you have to do is try trial and error, just go ahead and disable one extension, then keep on disabling them until the issue is resolved. This way you will be able to identify the culprit and remove it for good.
  7. Troubleshoot in Clean Boot
    Extensions are not the only things that can interfere with your browser. A lot of apps can do the same and stop some sites from opening on your computer. To find out what’s causing the issue, you need to perform Clean Boot.
  8. Exit the site and look for another site offering that content
    This may not be a solution but it is something you can do if nothing is working.
  9. Contact Site Owner
    If you did everything and you are still not able to resolve the issue, then chances you have violated the firewall rules. That’s why, you should contact the site owner, if you can, and ask them for solutions. The firewall rules are created by the site admin, so, there is nothing to worry about, just go to Contact Us or About page on that site and communicate with the administrator.

Did the information shown in this page help you solve your problem?

The purpose is receiving the feedback from the visitors, so we can make necessary changes to our informations which increase trust and customer satisfaction and make our platform better. For futher information about Customer Research: Designing for Transparency and Trust, please visit our Trust and Transparency Principles.