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Return Policy

The following are the return terms and conditions (hereinafter referred to as “Return Policy” and/or “Return Terms) that apply to products purchased and/or through the PopIt Snack website and application including other marketplace accounts that we operate, (hereinafter referred to as “We”, “Our”, “Us”, “Company“, and/or “PopIt Snack“). When We say “You” and/or “Your”, We mean users of the PopIt Snack website and application, which includes buying products and services (hereinafter referred to as “Online Shopping).

By agreeing to this policy, Yyou also agree to the terms, namely all forms of legally binding contracts between the Company and You. You should read the Purchase PolicyPayment PolicyShipping Policy, and Return Policy carefully before purchasing any product from Online Shopping.

If the online purchase does not meet Your expectations, We may accept returns by shipping method. With qualification the item to be returned must be in the same condition as it was delivered, and must have all tags, all parts and accessories. Information and matters relating to the return of goods must be based on the Returns Policy and the Shipping Policy.

Physical Items

For returned goods, from the Out of Stock or Pre-Order classification of goods, We can only provide in the form of PopIt Pay® funds and will not refund money and/or bank credit as a refund.

We accept returns based on the following period from receipt of Your order:

Price and Term of Return of Goods

Normal Price 7 (Seven) Days
Promo Item No returns, exchanges, or price adjustments
Virtual Items No returns, exchanges or price adjustments

Goods Return Procedure

  • PopIt Pay® and PopIt Point® refund mechanism must be made within 7 (seven) days from the time of purchase by attaching proof of purchase.
  • At the customer’s request and at Our discretion, damaged/manufactured defects may be exchanged for the same item or PopIt Pay® funds for an equivalent value. We cannot provide You with PopIt Pay® or PopIt Point® redemptions or funds on promotional items, promotions or sales.
  • Before You make a return request You must send a photo-video of the product condition in accordance with the Purchase Policy and sent by email to: namely;
    • Submit a claim by e-mail to Your e-mail must include the serial number of Your order and attach a variety of clear photos and videos of the damaged product, including photos and videos of opening the packaging from the time You receive the product to the visible parts of the product. defective without editing or digital processing.
    • You must be able to provide evidence that the claim is true and allow PopIt Snack, the shipper, or another person authorized by them to inspect the item. You must not intervene or allow third parties to intervene.
  • We will check through the photos and decide if the product return request can be accepted.
  • We reserve the right to check the condition of the item to see if it has been worn or used. If We find that the item has been worn / used, We can respectfully refuse a return request.

Return Instructions

  • Pack the goods neatly in the same product packaging when received.
  • Fill out the Return of Goods form and include it in the package of goods. You can get the Return Form here.
  • Send Your package via the courier of Your choice.
  • Please send Your package to:

Warehouse PopIt Snack
PT. Mandiri Tunggal Sejahtera Berkarya
Seroja Home Residence 2 Block B No. 40, Sekarwangi, Soreang, Bandung Regency, West Java 40922, Indonesia

  • You will receive information via email regarding the status of Your return after We receive Your package
  • Please allow a maximum of 7 working days for Us to process the return.
  • Allow a maximum of 2-4 weeks to process Your E-Voucher / PopIt Pay® or PopIt Point® balance.
  • All expenses incurred including shipping costs are Your own responsibility.
  • For Your protection, please request tracking information for Your package from the courier company of Your choice. We are not responsible for goods that do not arrive at our place and if You cannot provide proof of delivery.

Item Exchange

We are unable to process item exchanges automatically at this time. To exchange goods, please wait until You receive PopIt Pay funds and place a new order for the PopIt Snack website and application using the PopIt Pay® or PopIt Point® E-Voucher Code . You can place a new order at any time. We cannot accept exchanges for promotional, promo or sale items.

The following are the terms and conditions and policies for returning goods or products that apply to the PopIt Snack application and site including other marketplace accounts that We operate:

  1. Returns are not more than 30 days from when You receive the product (applies to COD and non COD terms via Cargo/Logistics Services/Online Courier/Delivery Courier).
  2. The reason for the return and the condition of the item. See the table below and the explanatory terms.
  3. Product returns are not valid to specially marked items.
  4. If You used the voucher at the time of purchase, the value of the voucher is non-refundable.
  5. PopIt Snack reserves the right to refuse acceptance of product returns if it does not comply with the terms and conditions written above or described on this page.

Your satisfaction is Our success. Therefore, We provide a product return service to ensure Your satisfaction. To return the product, customers can directly contact the customer service team via email to for further explanation.

Please note that We need approximately 14 working days to process PopIt Pay® and PopIt Point® refunds which will be automatically added to Your account once the product is received back at our warehouse. Or a maximum of 30 working days until the funds enter the customer’s bank account.

Other Terms Regarding Shipping

PopIt Snack managers on official market place accounts and official PopIt Snack websites or applications have the right to use third party delivery services to send ordered items purchased by users and/or customers. Users and/or customers understand and agree that:

  1. Users and/or customers are required to provide a clear and accurate shipping address.
  2. The shipping address is not a Post Box (PO Box).
  3. Users and/or customers must ensure that there is a trusted person to receive the ordered goods.
  4. Timely delivery is the responsibility of the Delivery Service Provider, PT. Mandiri Tunggal Sejahtera Berkarya and the Site Manager of the PopIt Snack site on the official market place account and the official PopIt Snack website are released from all claims for losses suffered by users and/or customers due to delays in delivery.

If users and/or customers feel dissatisfied or change their minds about the product ordered

If users and/or customers are not satisfied with the purchase for reasons other than damage, defects, or errors in processing originating from the factory, We will process product returns to users and/or customers without restocking fees*, with the following terms and conditions:

  • Requests for product returns are made a maximum of 30 working days after the product is received by the user and/or customer, and/or when the product is received by the user and/or customer for COD transactions.
  • The product must be in original and prime condition. Our team will conduct an analysis first to state that the product is eligible to be returned.
  • A 100% refund in cash can be made if the user’s and/or customer’s order has not been sent/out of the warehouse. It may take about 30 business days for the funds to arrive in the user’s and/or customer’s bank account.
  • 80% refund in cash can be made if the user and/or customer message has been sent/out of the special warehouse for COD transactions.
  • A 100% refund in the form of PopIt Pay® or PopIt Point® funds can be made if the user and/or customer requests an order cancellation or product return when the product has arrived at the shipping address up to a maximum of 14 days after the product is received by the user and/or customer. non COD transactions.

Refund Policy Regarding Returns

We try to present stock data as accurately as possible, but We cannot guarantee 100% that the data listed on Our site is accurate. There is a possibility that the item on the website is called “ready stock” but in fact it is out of stock. If the user and/or customer orders an item and it turns out that the item is out of stock, Our team will do this:

  1. Contacting users and/or customers within 3 (three) working days after We receive payment and providing 2 alternatives:
    1. Alternative A : offer a substitute product that is similar to the item ordered.
    2. Alternative B : refund the user and/or customer.
  2. If Alternative B is what the user and/or customer wants, Our team takes a maximum of 30 working days for the funds to enter the user’s and/or customer’s bank account (additional proposal in accordance with applicable regulations).
  3. Our team will implement whatever alternative the user and/or customer chooses.

Legal refund requirements:

  1. Proof of purchase (order number, purchase invoice, others)
  2. Bank details in the Return Form if payment is made via Bank Transfer / Cash on Delivery.
  3. Include a printed Return Form (or write a Return Authorization Code – Your RETURN code) in each return package.
  4. Include a copy of the Detail Checklist that Our Quality Control Team includes in each product packaging.

Unauthorized refund requirements:

  1. Users and/or customers make unilateral cancellations, either in the condition that the payment is verified or the payment is declared to have been completed.
  2. Payments are declared fraud/ money laundry/ indicated money laundering by authorized officials / financial institutions that have collaborated with the Site Manager / Financial Services Authority of the Republic of Indonesia/ Bank Indonesia. Matters and information regarding such suspicions and indications are regulated and explained on the Data and Transaction Security page through the authorization process of the authorities.
  3. User violations of User Ethics and Justice in All Services and Transactions/ Code of Conduct including violations of the Purchase Policy.

How To Return Products To Us (Warehouse)

Option 1: Download, Fill, Scan, and Submit the Return Form :

  1. Repack the product in its original box or packaging (including all tags and a copy of the files in it).
  2. You can request a pickup service or send the product back to the PopIt Snack Warehouse with a delivery service / cargo courier of Your choice.
  3. All costs for delivery service / cargo courier from Your place to the PopIt Snack Warehouse are the responsibility of the user and/or customer.
  4. After We receive Your returned product, We will process the exchange and send You a new product. You will also receive notifications when the request is received and when the item is shipped.
  5. Request Form Return of Goods (Return) only applies to the same product.

Option 2: Via Customer Services

  1. You can also request an exchange via Our Customer Service, however, make sure the item arrives at Our PopIt Snack Warehouse within 10 days of the request being made. If it is past that time, Your request cannot be fulfilled.
  2. Timely delivery is the responsibility of the user and/or customer, PT. Mandiri Tunggal Sejahtera Berkarya and the manager of the PopIt Snack site on the official market place account and the manager of the official website and application of PopIt Snack are exempt from all claims for losses suffered by users and/or customers due to delays in delivery.

You can download the Return of Goods Form here.

If You feel You need Legal Protection or file a lawsuit against Consumer Protection or file arbitration for negligence of PopIt Snack, You can contact or directly visit PopIt Snack Consumer Voice Service as We have informed in the FAQ section.


Restocking Fee *) is charged to users and/or customers in the amount of IDR 50,000 (Fifty Thousand Rupiah) or the equivalent value per item.

This Policy was published, edited, and announced in accordance with the PopIt Snack’s Privacy Policy on Monday, 01 November 2021.

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