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Notifying of Security Issues

Welcome to the Bug Report Submission Form. Use this ‘form’ to request new features or suggest modifications to existing features. Your use of this ‘form’ is conditioned upon your reading and agreeing to the terms and conditions below. You can also use this ‘form’ to report suspected bugs in our platform.

We normally do not send personal replies to feature requests or bug reports. We do, however, read each and every message. We use the information to improve our products and services. Your comments, suggestions, and ideas for improvements are very important to us. We appreciate you taking the time to send us this information.

Note: If you need technical support, please visit our Support Home page for information about your support options. If you have a Product Activation issue or any other Customer Service related questions, please visit our Customer Service page. If you are reporting a security-related problem or vulnerability involving, please use the Security Report form (in English).

Terms and Conditions
You agree that any feature information, Ideas, or other submission you provide to PT. Mandiri Tunggal Sejahtera Berkarya/ MTS Group Holding, LLC. (“Company“,”We“,”Our“,”Us“) below (“Idea”), is or will be under and subject to the conditions set forth herein. You represent and affirm that you have read and understand these terms. You represent and affirm that you are 18 years of age or older. You agree that by submitting your Idea, you acknowledge and agree that any such Idea is nonconfidential, and that Company has no obligation to return anything submitted, respond to, or confirm receipt of your Idea. You warrant that no other person or corporation has a property interest in the submitted Idea. You understand and acknowledge that Company may itself be developing and creating similar Ideas, and/or that Company may have received or may someday receive similar Ideas from others, and that existing or planned products and services independently developed without use of your Idea may contain Ideas or concepts similar or identical to those you submit. You acknowledge and agree that your submission shall not preclude Company from developing or acquiring such Ideas without obligation to you. Notwithstanding anything to the contrary herein, Company shall be free to use any Idea that you submit on a perpetual, royalty-free basis, for any purpose whatsoever, including use, modification, display, and distribution, and/or in the development, manufacture, marketing, and maintenance of Company products and services without any obligation to you.

The Form

Our team of security experts strives to quickly address security issues involving our products and services.
If you need to report a security issue, please use the appropriate contact points outlined below:

Problem or issue

contact or resource

 

How do I report:

  • Issues related to your PopIt Snack Account “PSAID
  • Fraudulent use of my credit card or personal information as it relates to company product or service?

 

Review your account security settings at Privacy Center, or chat with Customer Care.

 

How do I provide feedback on company product or service?

 

 

Visit the Help Center.

 

 

Where do I retrieve updates and patches for desktop or mobile products?

 

Reference the Changelog.

 

How do I report an email, website or pop-up window that falsely claims to represent Company?

 

 

How do I report the abuse or misuse of company product or service for malicious or illegal purposes?

 

 

How do I report piracy (copying, selling, or use of software that hasn’t been properly licensed)?

 

Contact dpo@popitsnack.com.

 

How do I report a security issue in a specific company product, online service or web property?

 

 

Visit the Company vulnerability disclosure page or send a mail to Contact security@popitsnack.com..

 

*This email should only be utilized to report security vulnerabilities.

Did the information shown in this page help you solve your problem?

The purpose is receiving the feedback from the visitors, so we can make necessary changes to our informations which increase trust and customer satisfaction and make our platform better. For futher information about Customer Research: Designing for Transparency and Trust, please visit our Trust and Transparency Principles.

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